Operational Risk Analyst

Who is Shift?
We’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 25,000 businesses, providing over $3.5 billion in aggregate funding.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.

About the role:
As a Operational Risk Analyst within our Risk & Compliance team, you will play a key role in supporting the implementation and maintenance of the enterprise risk framework across the organisation. You’ll work closely with the Risk Management function and various business units to identify, assess and manage operational risks. This role offers hands-on experience across incident management, control assurance, fraud investigations and transaction monitoring, while providing opportunities to broaden your expertise in areas such as cyber risk, compliance and financial crime.

What you’ll do:

• Triage operational incidents, assigning and managing them as needed

• Support incident owners in tracking and closing issues

• Identify and escalate systemic risks based on incident trends

• Execute control assurance programs and document key controls

• Conduct targeted risk reviews with recommendations for improvements

• Analyse data to support Key Risk Indicators and Key Control Indicators

• Prepare regular operational risk reports for stakeholders

• Assist investigations related to financial crime, AML/CTF and fraud

• Apply structured risk analysis techniques such as root cause analysis

• Support process mapping and risk-in-change assessments

What you’ll bring:

• 2–4 years’ experience in operational risk, back-office operations, audit or process risk roles

• Experience in financial services and/or technology sectors preferred

• Familiarity with financial crime, compliance and regulatory requirements (e.g., ASIC, AUSTRAC, APRA)

• Proficiency in data analysis tools such as Excel, Power BI or Tableau

• Strong organisational, communication and project coordination skills

• Ability to map business processes and identify control gaps

• High learning agility, adaptability and resilience

• Integrity, professionalism and ability to handle sensitive information with maturity

Key benefits:

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.

• Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.

• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.

• Family support – industry leading 26 weeks paid parental leave.

• Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.

• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.
  

#LI-Hybrid