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customer service leadership training hospitality operationsπ Description
- Lead shift, place the right people and deliver hospitality and quality beverages/food.
- Train new hires and current staff on beverages and offerings.
- Ensure tasks follow Blue Bottle standards and safety guidelines.
- Provide timely feedback to improve workflow, hospitality, and quality.
- Support sustainability goals and foster cafe learning through tastings and trainings.
- Prepare beverages and food to Blue Bottle quality standards.
π― Requirements
- 6 months to 1 year of supervisory experience.
- Barista training and validation completed or within 90 days post-hire.
- Existing Food Safety Certification in the state for the role, or obtain within 30 days.
- Basic math and computer skills.
- Flexible schedule; available mornings, evenings, weekends, and holidays.
π Benefits
- Comprehensive health, dental, and vision coverage from day one.
- Best-in-class coffee training and continuing education.
- 401(k) plan and paid time off with paid volunteer hours.
- 50% discount on all products (food, beverages, beans, merch).
- 2 free drinks during shifts.
- Flexible spending account and commuter benefits.
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