Credit Manager

Shift has a 10-year history of solving complex problems for Australia businesses. As a Credit Analyst you will be an important part of the customer journey and will work closely with a range of customers and brokers to assess credit applications using both bank statements and financial statements as well as other resources and tools to determine credit worthiness of applications.

Your enthusiasm and drive will lead to continued success in being able to identify customer needs and source and recommend a variety of products that service those requirements. You will be partnered with relationship specialists to provide a unique customer experience to business customers both at acquisition and throughout the life of the customer.

Duties & Responsibilities:

Communications & Engagement:

• Work in partnership with Relationship Managers, Sales team and Customer Solutions specialists to identify and

• structure credit solutions for business customers both at acquisition and through out the life of the borrower.

• Ability to conduct phone interviews with applicants and brokers to discuss loan applications including negotiation of

• key criteria to ensure Shift’s position is not compromised.

• Build meaningful relationships with peers, internal stakeholders and other teams to support business performance

• and maximise Shift’s value proposition.

• Clearly communicate to customers and brokers questions required to make decisions and final decisions made in a

• professional manner.

• Supporting Relationship Managers, Sales team and Customer Solutions specialists and brokers to workshop

• transactions and conducting account reviews to ensure the best solutions can be achieved within guidance and appetite.

Financial Analysis

• Provide efficient and effective financial analysis and credit risk assessment through performing financial analysis of customer bank statements and financials to recommend or approve limits which are aligned to Shift’s credit approach and appetite for lending which is within Delegated Lending Authority.

• Accurate recording of key risk factors within credit assessment to clearly identify risks and provide mitigation to support decision making.

• Detailed assessment of applicant’s profile, industry risks and financial position from information to hand.

• Ensuring correct products and services are applied to customer application

• Ability to prepare sound credit assessments for recommendation to higher delegation holders for decision.

Communications & Engagement:

Ability to conduct phone interviews with applicants and brokers to discuss loan applications which may include negotiation of key criteria to ensure Shift’s position is not compromised.

Build meaningful relationships with peers (inside and outside team), internal stakeholders and other teams to support business performance and maximise Shift’s value proposition.

Clearly communicate to customers and brokers questions required to make decisions and final decisions made in a professional manner

Compliance:

• Adherence to Shift’s Credit Underwriting standards and guidelines as well as compliance with policy and standards expected regarding reporting and documentation.

• Ensure data integrity in all core systems

• Ensure all compliance training is up to date

Stakeholder Engagement & Continuous Improvement:

• Provide coaching and support to Relationship Managers and Sales teams to support their upskilling

• Identify potential process / service enhancements to improve team outputs.

Experience & Qualifications required:

• Experience assessing commercial credit based on financial statements, bank statements and non-traditional data

• Experience working with data in risk or analytics role advantageous but not essential

• Experience with finance products embedded in Point-of-sale environment is advantageous but not essential

• Attention to detail underpinned by intuitive investigative skills ability to make decision in a logical and considered way

• Ability to communicate respectfully and in a succinct and informative manner with external and internal stakeholders.

• Tertiary qualifications preferred

• Previously held DLA for commercial / business lending

• Business Acumen and sound knowledge of SME market

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