Collections Officer

Who is Shift?

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.
We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 25,000 businesses, providing over $3.5 billion in aggregate funding.
Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.

About the Role:

Perform routine collections work on overdue accounts through inbound & outbound calls. You'll Negotiate with customers to determine a resolution of defaulted loans while maintaining accurate records & relevant information. Investigate & research accounts prior to initiating debtor contact by examining data & evaluating past collection efforts. Contributing to a collaborative team environment is something you will have the opportunity to do on a daily basis whilst providing assistance to Senior Collections Officers

Duties & Responsibilities

• Inbound and outbound collection calls.

• Inbound and outbound emails.

• Issuing of default demand and repossession notices.

• Hardship requests

• Ability to manage high volume collection cases

Skills & Experience required:

• Inbound and outbound collection calls.

• Inbound and outbound emails.

• Issuing of default demand and repossession notices.

• Hardship requests

• Ability to manage high volume collection cases

• 2 years plus experience in collections ideally in finance industry

Qualifications:

• 2+ years experience in a commercial debt recovery/collections role

• Knowledge of relevant government rules, regulations and guidelines to perform your role

• Effective communication skills with the ability to have difficult conversations with organisations and people experience challenging circumstances, remaining professional and respectful

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