Related skills
communication onboarding customer retention outbound calls p&c insurance📋 Description
- Drive retention in shelters and reduce churn by supporting onboarding.
- Execute outbound calls and emails to new policyholders for onboarding and engagement.
- Promptly contact customers in their first week to drive portal logins and benefits adoption.
- Communicate Fetch value proposition and member benefits clearly.
- Guide customers through onboarding steps to understand and use policy features.
- Collaborate with Shelter Sales and Retention teams for a seamless customer experience.
🎯 Requirements
- 12 months of experience in Property & Casualty (P&C) Insurance.
- Minimum of two years selling insurance products.
- Shelter selling experience.
- Excellent verbal communication, empathy, and active listening.
- Ability to guide customers through onboarding or service-related processes.
- Outbound calling experience and comfortable engaging with customers.
🎁 Benefits
- Comprehensive medical, dental, and vision plan for you and your family.
- Health Savings Accounts (HSAs) and FSAs available.
- Highly competitive 401(k) matching.
- Generous 20-day PTO with rollover and annual anniversary bonus.
- Paid company holidays, including one floating holiday.
- Fetch Pet Insurance discount - up to 50% off, up to $1,000/year.
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