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data management salesforce compliance process improvement jira📋 Description
- Lead Shared Services across Implementation, Services, and Compliance.
- Own end-to-end workflows: mail processing, data mgmt, imaging.
- Ensure accuracy, scalability, compliance, and audit readiness.
- Manage tens of thousands of documents annually and 10,000+ tickets/year.
- Lead, coach, and develop the Shared Services team; establish SLAs.
- Partner with Legal, Compliance, and Security as needed.
🎯 Requirements
- 2+ years in operations, shared services, or process-driven environments.
- Familiarity with Salesforce, JIRA, or similar workflow systems.
- Strong process design, documentation, and continuous improvement mindset.
- Ability to collaborate across teams and manage stakeholders.
- Experience in high-volume transactional environments and people leadership.
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