Related skills
technical support jira zendesk spanish english📋 Description
- Provide clear, empathetic, customer-focused support to consumers
- Resolve inquiries via email, live chat, and phone
- Understand how customers use Sezzle and share product feedback
- Build trust within the customer support team
- Advocate for customers and flag product or process improvements
- Seek solutions and share trends with leadership
🎯 Requirements
- Excellent communication and interpersonal skills
- Fluent in written and spoken English
- 3+ years of customer support experience
- Zendesk, LiveAgent or Jira experience is a plus
- Able to multitask and take initiative
- Bachelor degree or equivalent
🎁 Benefits
- Salary: COP 3,000,000 monthly
- Bonus: 15-25% of monthly salary
- Medicina Prepagada
- Streaming platform
- Gym membership
- 20 vacation days per year
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