Related skills
okta windows macos iam sso📋 Description
- Lead and coach a team of IT Support Engineers serving external customers.
- Ensure high-quality incident resolution within SLAs.
- Foster a customer-first culture focused on reliability and responsiveness.
- Collaborate with Product, Engineering, and Account Management to resolve issues.
- Provide technical leadership during customer calls and live troubleshooting.
- Own ITSM processes, docs, and workflows.
🎯 Requirements
- 10+ years in IT support, systems admin, or IT services.
- 4+ years leading or managing technical teams.
- Experience delivering IT services to third-party customers (MSP/MSSP/SaaS).
- Strong Tier 3 support and escalation background.
- OS-agnostic macOS & Windows; IAM & SSO (Okta, Entra ID, JumpCloud).
- Hands-on with UEM, ticketing systems, ITSM tooling.
🎁 Benefits
- Stock grant opportunities based on role and location.
- Additional perks and country-based benefits.
- Remote work flexibility with optional WeWork access.
- Inclusive culture; equal opportunity employer.
- Accommodations during recruitment on request.
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