Lead, coach, and develop team via 1:1s, huddles, and calibrations.
Drive performance by monitoring KPIs, addressing issues, policy adherence.
Foster an inclusive, high-trust culture that reflects Thumbtack values.
Communicate updates, goals, and programs clearly to align the team.
Collaborate with Operations, Training, QA, WFM, Analytics, and HR.
Manage performance reviews, compensation discussions, coaching docs, and timekeeping.

🎯 Requirements

4+ years in BPO/shared services with 3+ in leadership
Lead voice and non-voice teams (SMS/Chat/Email)
Experience with CSAT, Sales, AHT, and Quality metrics
Background in online marketplaces/e-commerce operations
English proficiency; Salesforce/Teleopti preferred
Project management; Lean/Six Sigma/COPC background

🎁 Benefits

Equal opportunity employer
Reasonable accommodations available

Apply now for this position

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot