Related skills
communication customer service excel data entry microsoft office📋 Description
- Handle inbound/outbound calls and emails in a fast-paced center.
- Identify customer needs and offer banking solutions.
- Educate customers on Forbright's digital tools and resources.
- Assist with applications and customer communications.
- Support fraud analysis by gathering information.
- Provide courteous, professional service and build relationships.
🎯 Requirements
- High School Diploma or GED required.
- 2+ years of customer service experience.
- Knowledge of financial institutions.
- Proficiency with Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
- Excellent verbal, written, and interpersonal communication skills.
- Ability to multitask and work under pressure.
🎁 Benefits
- Health, dental, and vision plans
- 4 weeks PTO
- 401k + company match
- Remote or hybrid work schedules
- Metro SmartTrip benefits ($50/mo)
- Incentives for solar panels and EVs, biking to work
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