Service Operations Representative

📋 Description

• Lead post-implementation service resolution for Mid-Market customers.
• Own high-impact escalations and drive timely resolutions.
• Collaborate across teams to ensure service quality.
• Manage post-implementation requests and tickets.
• Monitor ticket quality and maintain documentation.
• Coordinate with vendors and internal teams for delivery.

🎯 Requirements

• Comfort with ambiguity; strong judgment and decision-making.
• Results-focused with accountability and metrics.
• Strategic thinker with grasp of tactical details.
• Excellent verbal/written communication; facilitates meetings (Slack).
• Able to manage multiple projects and priorities.
• Influences and collaborates across all levels.
• Bachelor's degree preferred (not required).

🎁 Benefits

• Remote-friendly role across the United States.
• Join a people-first, mission-driven team.
• Work with AI/data-driven waste tech.
• Recognized workplace with multiple industry awards.
• Collaborative culture across customers, vendors, and teams.