Related skills
pagerduty grafana confluence cmdb jira software📋 Description
- Lead end-to-end incident management lifecycle, including PIRs.
- Ensure platform stability and resilience for business-critical systems.
- Define and refine ITIL/ITSM processes; analyze operational data.
- Liaise between engineering, customer success, leadership and customers.
- Participate in 24/7/365 on-call rotation.
🎯 Requirements
- 3+ years in Major Incident, Problem, and Relationship Management.
- 3+ years ITIL/ITSM experience.
- ITIL v4 or v3 certification.
- Degree or equivalent professional experience.
- ITSM tools: Jira Software, Jira Service Management, Confluence; Desirable: Prince2, MIM, Grafana/CMDB.
- Strong analytical, problem-solving, and communication skills.
🎁 Benefits
- Winning culture and customer focus.
- DEIB and inclusive environment.
- Work with Fortune 50 customers.
- Growth and development opportunities.
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