Related skills
aws change management itil incident management release management📋 Description
- Own end-to-end Incident Management across the org.
- Lead major incidents (P1/P2) from detection to resolution.
- Coordinate rapid troubleshooting with Infra, DevOps, Security, Networks, and Applications.
- Serve as primary communications lead during incidents for executives and stakeholders.
- Ensure RCA is conducted and drive long-term prevention.
- Oversee Change, Release, and CMDB governance to maintain service quality.
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