Related skills
ansible terraform powershell python jira📋 Description
- Manage Major Incidents, Problems, Changes, and Transitions.
- Deliver comprehensive IT service reporting.
- Implement project tasks and manage day-to-day activities.
- Provide regular status reports to partners.
- Coordinate with IT Delivery Teams, PMO, and DevOps.
- Ensure Run services meet SLOs and business needs.
🎯 Requirements
- 10-12 years of IT management or process experience.
- Post-Secondary Diploma/Degree in Computer Science or equivalent.
- Strong ITIL Foundations V3 or 4.
- Proficiency with ITSM tools like ServiceNow, Jira.
- Hands-on automation with Ansible, Terraform; Python, PowerShell.
- Familiarity with Generative AI tools in ITSM.
- Security certifications preferred (CISM, CISSP).
- Exceptional communication and stakeholder engagement.
🎁 Benefits
- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
- Retirement savings program
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