Measure: Data collection & discovery to identify who, what, and when.
Identify: Map tasks to resources and track bottlenecks.
Improve: Design solutions with the 11-Star Experience Framework and guardrails.
Automate: Assess AI tools and lead implementation to streamline ops.
Stakeholder management: Advocate for changes and secure cross-functional buy-in.

🎯 Requirements

Problem-solving mindset: fix issues with a structured approach.
Analytical mind: see patterns in data to guide decisions.
Ownership: own end-to-end outcomes.
Curiosity & Creativity: learn and take novel approaches.
Strong communication & interpersonal skills: explain complex points clearly.
Excellent teamwork: collaborate to get things done.

🎁 Benefits

Great Place to Work certified.
Bi-weekly coaching for mental health.
25 days holiday + UK bank holidays (up to 32).
3 months fully-paid time off to welcome new arrivals.
Energetic, sociable team; mission-driven culture.

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