Related skills
dns vpn active directory exchange comptia a+📋 Description
- Monitor ticketing system, email, and calls
- Act on requests per defined procedures
- Self-manage tasks per Service Desk guidelines
- Create and escalate incidents and runbooks
- Assist with new hire training
- Support a 24/7/365 operation
🎯 Requirements
- High school diploma or GED
- 2+ years of experience with IT systems and applications
- Experience with Active Directory, Outlook, Exchange, and O365
- VPN technologies and end-user computing peripherals
- Certifications: CompTIA A+, Network+; MS-900 preferred
- Strong written/verbal communication; interpersonal skills; adaptability and troubleshooting
🎁 Benefits
- Medical, dental, and vision plans for you and dependents
- 401(k) with employer match, 529 plan, HSA, Life Insurance, LTD
- Training and development programs
- Major offices with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!