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windows macos servicenow itsm intune📋 Description
- Serve as first point of contact for IT support.
- Triages and resolves common hardware/software issues.
- Escalate complex problems to senior IT staff.
- Assist in onboarding, device imaging, and access requests.
- Deliver timely end-user support across the organization.
🎯 Requirements
- 2-5 years IT support/helpdesk/service desk experience.
- ITSM ticketing platforms experience (Freshservice, ServiceNow).
- Windows and macOS troubleshooting knowledge.
- Microsoft 365 apps and Entra ID familiarity.
- Understanding of DNS/DHCP/VPN and basic networking.
- Strong communication with a customer-first mindset.
🎁 Benefits
- Equal opportunity employer; accommodations available.
- Learning-focused company with growth opportunities.
- Global, distributed team across time zones.
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