Service Desk Technician

📋 Description

• Provide timely technical support to bank staff.
• Assist IT team with daily system checks and ticketing.
• Handle on-call support, patching, and inventory tracking.
• Administer Microsoft systems: Active Directory, Office 365, Azure, and MDM.
• Maintain desktop and application software support.
• Lead daily system checklists and imaging.

🎯 Requirements

• High School Diploma; Bachelor's IT degree preferred.
• Minimum 2 years in a Help Desk or customer service role.
• Networking certs such as A+, MCP, Network+ preferred.
• Proficient with Microsoft Office tools (Outlook, Word, PowerPoint, Excel).
• Excellent verbal, written, and interpersonal communication.
• Strong organizational skills and attention to detail.
• Self-motivated, adaptable, and able to multitask.

🎁 Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Remote or hybrid (4 days per week in-office)
• Incentives for solar panels and EVs, biking to work
• Paid subscriptions and wellness programs