Provide Tier 1-2 IT support for AFOSR users, handling incidents and service requests.
Follow ITIL practices to ensure timely, professional service.
Support Windows 10/11, Office 365, mobile devices, printers, and peripherals.
Assist with VTC setup using Zoom and Teams for meetings.
Manage walk-up requests and tickets via ServiceNow to SLA.
Collaborate with team to maintain asset and inventory records.

🎯 Requirements

Security+ certification required.
3-5+ years service desk exp; Bachelor's may offset 2 yrs.
Onsite daily 7:30am-4:00pm.
Windows 10/11 and Office 365 experience.
ServiceNow incident management experience.
VTC endpoints setup/config; iOS support.

🎁 Benefits

Competitive and comprehensive benefits package.

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