Service Desk Technician

📋 Description

• Monitor ticketing system, emails, and calls.
• Provide on-site support 3-4 days per week.
• Troubleshoot basic end-user desktop issues.
• Follow client-defined procedures and runbooks.
• Self-manage tasks per Service Desk guidelines.
• Escalate incidents and assist with training.

🎯 Requirements

• High school diploma or GED required.
• Minimum 2 years IT systems and apps experience.
• AD, Outlook, Exchange and O365 experience.
• VPN technologies and end-user compute peripherals knowledge.
• Certifications: CompTIA A+, Network+; MS-900 preferred.
• DNS knowledge; Strong written and oral communication.

🎁 Benefits

• Medical, dental and vision plans for you and dependents.
• 401(k) with employer match and savings options.
• Competitive base compensation.
• Training and development programs.
• Major offices stocked with snacks and beverages.
• Collaborative culture and work-life balance.