Service Desk Team Lead

📋 Description

• Lead a service desk team to deliver top-notch support.
• Manage priorities and meet deadlines to keep operations running.
• Ensure every customer interaction ends with a smile.
• Knowledge of common operating systems, software, and hardware.
• Strong leadership, communication, and problem-solving under pressure.
• Client-focused service orientation with a positive attitude.

🎯 Requirements

• Associate degree (or higher) in CS or similar preferred.
• Certifications: HDI-SCA, ITIL, M365 Fundamentals, Endpoint Admin.
• 5+ years in technical support with leadership.
• ITSM experience; familiarity with BMC Helix or ServiceNow.
• Strong leadership, communication, and problem-solving under pressure.
• Multitask well in fast-paced environments.
• Customer-focused service orientation.

🎁 Benefits

• Medical, Dental & Vision coverage.
• Life Insurance.
• 401(k) with company match.
• You Pick a Day paid holidays.
• FSA & HSA options.
• Pet Insurance.
• Full benefits info at dyopath.com/careers.