Related skills
slack google workspace macos windows 10 intune📋 Description
- Ensure top customer experience in a 24x7 environment.
- Own, diagnose, research, track, and resolve standard & complex issues.
- Collaborate in a global, cross-functional service desk.
- Escalate and manage incident response for major issues.
- Troubleshoot hardware, software, OS, and mobility issues.
- Mentor analysts and contribute to playbooks and improvements.
🎯 Requirements
- 4+ years in IT Operations/IT Support.
- Strong customer service mindset.
- Proficiency with Google Workspace, MacOS, Windows 10+.
- Experience with MDM tools (Mosyle, InTune).
- ITIL/Service Management understanding.
- Relevant professional certifications.
🎁 Benefits
- Healthcare and wellbeing benefits
- Parental leave and pensions
- Generous annual leave
- Time off for charitable causes
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