Related skills
slack customer support help desk lan wan📋 Description
- Answer calls and emails; troubleshoot software and hardware.
- Document calls in Freshdesk with records and follow-ups.
- Handle escalations from queue efficiently.
- Answer questions in Slack (DMs and channels).
- Backlog cleanup; close old tickets and follow up on dispatches.
🎯 Requirements
- Exceptional communication and soft skills
- Troubleshooting methodologies and quality testing
- Prior help desk or call center experience
- Documentation skills and ticketing experience
- Working knowledge of LAN/WAN networks
- English language proficiency in business environment
🎁 Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible work environment
- Opportunities for professional growth
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