Related skills
security networking itil msp microsoft 365📋 Description
- Lead Service Desk performance and SLA delivery.
- Oversee L1/L2 engineers and escalation (L2/3).
- Improve ticket flow, first-call resolution, and backlog health.
- Drive weekly service performance reviews and resource alignment.
- Lead team development and onboarding; set docs and communication standards.
- Role based in Tamworth or Newcastle; MSP environment.
🎯 Requirements
- 5+ years in MSP service delivery.
- Proven L2/3 technical capability.
- Experience leading technical teams.
- Strong Microsoft 365, networking and security knowledge.
- PSA experience (ConnectWise preferred).
- Calm under pressure; high standards; accountable; leads by example.
🎁 Benefits
- Fantastic progression opportunities.
- Hybrid working model - WFH 2-3 days a week.
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