Related skills
security networking microsoft 365 connectwise📋 Description
- Lead performance and ops of Cloudwize’s Service Desk.
- Ensure SLA performance, service quality, and client satisfaction.
- Oversee L1/L2 engineers; escalate to L2/3.
- Manage ticket flow and develop team capability.
- Hands-on tech and leadership in a growing MSP.
- Role based in Tamworth or Newcastle (hybrid).
🎯 Requirements
- 5+ years in MSP service delivery
- Proven L2/3 technical capability
- Experience leading technical teams
- Strong understanding of Microsoft 365, networking and security
- PSA experience (ConnectWise preferred)
- Calm under pressure
🎁 Benefits
- Fantastic progression opportunities
- Hybrid working model - WFH 2-3 days a week
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