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windows microsoft office network troubleshooting hdi-sca remote support tools📋 Description
- Provide advanced desktop, laptop, printer, and mobile device support.
- Troubleshoot and resolve complex incidents; escalate when needed.
- Identify root causes and partner with IT teams to fix issues.
- Mentor and support Level 1 analysts to improve service.
- Ensure timely resolution of tickets with high customer satisfaction.
- Expand expertise through certifications and hands-on learning.
🎯 Requirements
- 2–4 years of technical support, with at least 1 year in a service desk.
- Strong customer service; translate issues into plain terms.
- Advanced proficiency with Windows OS and Microsoft Office.
- Network troubleshooting experience.
- Experience with remote support tools and ITIL or similar service frameworks.
- Preferred certifications: HDI-SCA, ITIL Foundation, MS 365 Fundamentals, Endpoint Administrator.
🎁 Benefits
- Purpose with passion through our L.O.V.E values.
- Growth and career development via certifications and training.
- Award-winning culture and top-tier IT service.
- Collaborative and supportive team environment.
- Meaningful work improving user productivity.
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