Related skills
windows microsoft office itil hdi-sca microsoft 365 fundamentals📋 Description
- Provide second-level support for desktops, laptops, printers, mobile devices, and software.
- Troubleshoot and resolve complex incidents, escalating when appropriate.
- Identify and resolve underlying problems affecting IT systems and services.
- Mentor Level 1 analysts, assisting with incident resolution and skill development.
- Ensure timely and accurate resolution of technical issues.
- Conduct follow-up with customers to support satisfaction and continuity.
🎯 Requirements
- 2-4 years of experience in technical support
- At least 1 year in a service desk environment
- Strong customer service and communication skills
- Proficiency with Microsoft Office and Windows OS
- Advanced network troubleshooting
- Familiarity with ITIL or similar service management
🎁 Benefits
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Christmas Bonus: 25 days of your daily income
- Vacations - 12 days after the first year
- Major Medical Insurance covers you and your immediate family
- Quarterly Bonus
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