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windows microsoft office itil network troubleshooting hdi-sca📋 Description
- Provide advanced tech support for escalated issues across devices
- Troubleshoot and resolve complex incidents; escalate when needed
- Identify root causes and partner with IT teams to fix
- Mentor and support Level 1 analysts to improve troubleshooting
- Ensure timely, accurate resolution of tickets with high satisfaction
- Follow up with users to confirm issues are resolved
🎯 Requirements
- 2–4 years in technical support; at least 1 year in a service desk
- Strong customer service; translate tech issues into simple terms
- Advanced proficiency with Windows operating systems
- Proficiency with Microsoft Office
- Network troubleshooting experience
- Remote support tools experience; ITIL familiarity
🎁 Benefits
- Purpose with passion and values
- Grow & Thrive with certifications and career development
- Award-winning culture delivering top-tier IT service
- Collaborative and supportive team environment
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