Provide second-level support for desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
Mentor Level 1 analysts, assist with incident resolution and skill growth
Ensure timely and accurate resolution of all technical issues

🎯 Requirements

2–4 years in technical support; at least 1 year in a service desk
Strong customer service and clear communication
Proficient with Microsoft Office, Windows OS, network troubleshooting, remote tools
Degree preferred; certifications such as HDI-SCA, ITIL, M365 Fundamentals
Ability to work independently and collaboratively
Excellent problem-solving and analytical skills

🎁 Benefits

Medical, dental, and vision coverage
Life insurance
401(k) with company match
You Pick a Day paid holiday
FSA and HSA options
Pet insurance

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