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windows networking microsoft office itil hdi-sca📋 Description
- Respond to calls, emails, and chat with friendly support.
- Log all interactions in the ticketing system.
- Provide first-level troubleshooting for devices and software.
- Resolve what you can and escalate the rest.
- Ensure timely, accurate, high-quality resolutions.
- Follow up with users to ensure satisfaction.
🎯 Requirements
- High school diploma or equivalent required
- Associate or bachelor's degree preferred
- Certifications (HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals)
- 1–2 years in technical support or service desk
- Strong customer service mindset; explain tech concepts clearly
- Proficiency: Microsoft Office and Windows
🎁 Benefits
- Purpose with Passion: values-driven culture
- Grow & Thrive: training, certs, career paths
- Award-Winning Culture: excellence and respect
- Fun & Supportive Team Energy: celebrate wins
- Hands-on IT career growth and learning
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