Respond to phone, email, and chat with professional IT support.
Log all interactions in the ticketing system.
Troubleshoot desktops, laptops, printers, mobiles, software, and basic networks.
Resolve what you can and escalate the rest to the right team.
Ensure timely, accurate resolutions.
Follow up with users to ensure satisfaction.

🎯 Requirements

1–2 years in a technical support or service desk role
Strong customer service mindset; explain technical concepts clearly
Proficiency with Microsoft Office, Windows OS, basic network troubleshooting
Familiarity with ITIL or similar frameworks is a plus
Certifications (or working toward): HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals
Ability to multitask, prioritize, and work independently and collaboratively

🎁 Benefits

On-site role in Houston, TX
Temporary 6-month assignment
Training and certification opportunities
Supportive, collaborative team culture

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