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windows networking customer service microsoft office help desk📋 Description
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log interactions in the ticketing system and escalate when needed.
- Ensure timely resolution while delivering exceptional customer service.
- Follow up with users to confirm satisfaction.
- Pursue training, certifications, and ongoing learning.
- Participate in special projects to enhance service delivery.
🎯 Requirements
- High school diploma or equivalent; Associate/Bachelor preferred.
- HDI-SCA and ITIL Foundation certifications (or pursuing).
- 1–2 years in technical support/service desk.
- Strong customer service and ability to explain tech solutions clearly.
- Proficiency in Windows OS and MS Office; basic networking.
- ITIL familiarity a plus; independent and collaborative.
🎁 Benefits
- Major Medical Insurance for you and family
- Life Insurance
- Quarterly Bonus
- Christmas Bonus: 25 days of income
- Vacation after first year: 12 days
- 250 pesos monthly stipend for internet/electricity
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