Related skills
windows customer service microsoft office itil microsoft 365📋 Description
- Act as account administrator, manage user access and tickets
- Troubleshoot desktops, laptops, printers, mobile devices, software, and networks
- Log all interactions in the ticketing system and escalate as needed
- Ensure timely, accurate resolution with excellent customer service
- Follow up with users to confirm satisfaction
- Pursue training, certifications, and ongoing learning
- Participate in special projects to enhance service delivery
🎯 Requirements
- High school diploma or equivalent; associate or bachelor preferred
- HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals
- 1–2 years in technical support, service desk preferred
- Windows OS, Microsoft Office, and basic network troubleshooting
- ITIL familiarity a plus; able to work independently and with others
- Excellent problem-solving and multitasking
🎁 Benefits
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Ergonomic Chair
- 250 pesos monthly stipend for internet and electricity
- Vacation: 12 days after the first year
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