Service Desk Level 1 Analyst (Mexico)

📋 Description

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed.
• Ensure timely and accurate resolution of issues while delivering exceptional customer service.
• Follow up with users to confirm satisfaction.
• Participate in special projects that enhance service delivery.

🎯 Requirements

• High school diploma or equivalent; associate/bachelor preferred.
• HDI Support Center Analyst (HDI-SCA) certification
• ITIL Foundation certification
• Microsoft 365 Certified: Fundamentals
• 6 months to 1 year in technical support
• Proficient in Windows OS, Microsoft Office, and basic networking

🎁 Benefits

• Major Medical Insurance covers you and your immediate family
• Life Insurance
• Vacation - 12 days after the first year
• Maternity/Paternity Time off
• Marriage or Bereavement Time off
• 250 pesos monthly stipend for internet and electricity