Related skills
windows networking microsoft office itil microsoft 365📋 Description
- Be the first point of contact for technical support via phone, email, and chat.
- Troubleshoot issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and escalate when needed.
- Ensure timely, accurate resolution with excellent service.
- Follow up with users to confirm satisfaction.
- Participate in special projects that enhance service delivery.
🎯 Requirements
- High school diploma or equivalent; Associate/Bachelor's preferred.
- Certifications: HDI-SCA, ITIL, M365 Fundamentals (or pursuing).
- 1–2 years in technical support; service desk preferred.
- Proficiency in Windows OS, Office, basic network troubleshooting.
- ITIL familiarity; ability to work independently and with others.
- Excellent problem-solving and multitasking skills.
🎁 Benefits
- Major Medical Insurance covers you and your immediate family.
- Life Insurance.
- Quarterly Bonus.
- Vacation 12 days after the first year.
- Maternity/Paternity Time off.
- 250 pesos monthly stipend for internet and electricity.
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