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windows itil network troubleshooting comptia a+ hdi-sca📋 Description
- Respond to calls, emails, and chats requesting technical support
- Log all service desk interactions in the ticketing system
- Provide first-level support for desktop, laptop, printer, mobile, software, and basic network
- Resolve technical issues when possible and escalate when necessary
- Ensure timely and accurate resolution of service desk requests
- Conduct follow-up with customers to ensure satisfaction
🎯 Requirements
- High school diploma or equivalent required
- 1–2 years in a technical support role
- Proficiency with Microsoft Office, Windows OS, and basic network troubleshooting
- Strong customer service and ability to explain tech to non-technical users
- ITIL knowledge or related frameworks is a plus
- Ability to work independently and as part of a team; excellent problem-solving
🎁 Benefits
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Vacation – 12 days after the first year
- Maternity/Paternity Time off
- Anniversary Bonus – 10 days of base salary
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