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windows networking customer service microsoft office itil📋 Description
- Be the first point of contact for technical support via phone, email, and chat.
- Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
- Log all interactions in the ticketing system and escalate when needed.
- Ensure timely and accurate resolution while delivering exceptional customer service.
- Follow up with users to confirm satisfaction.
- Participate in special projects that enhance service delivery.
🎯 Requirements
- 1–2 years in technical support, service desk preferred.
- Strong customer service; explain tech clearly.
- Proficient in Windows OS, MS Office; basic network troubleshooting.
- ITIL familiarity; HDI_SCA or ITIL Foundation a plus.
- Ability to work independently and in a team; strong problem-solving.
- Education: HS diploma; Associate/Bachelor preferred; IT certs encouraged.
🎁 Benefits
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Christmas Bonus: 25 days of your daily income
- 12 days vacations after the first year
- Quarterly Bonus
- Ergonomic Chair
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