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windows microsoft office itil network troubleshooting hdi-sca📋 Description
- Respond to calls, emails, and chat requesting technical support
- Log all service desk interactions in the ticketing system
- Provide first-level support for desktop/laptop/printer/mobile/device/software
- Resolve issues when possible and escalate when needed
- Ensure timely, accurate resolution of service desk requests
- Follow up with customers to ensure satisfaction
🎯 Requirements
- High school diploma or equivalent required.
- Associate or bachelor’s degree in CS or related field preferred.
- 1–2 years in technical support, service desk preferred.
- Proficiency with Microsoft Office, Windows OS, and basic network troubleshooting.
- ITIL knowledge or certifications (HDI-SCA, MS365) a plus.
- Strong customer service and problem-solving; explain tech to non-technical users.
🎁 Benefits
- Medical, dental, and vision coverage
- Life insurance
- 401(k) with company match
- You Pick a Day paid holidays
- FSA and HSA options
- Pet insurance
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