Respond to calls, emails, and chat for technical support
Log all service desk interactions in the ticketing system
Provide first-level support for desktop, laptop, printer, mobile devices, software, and basic network issues
Resolve issues when possible and escalate when necessary
Ensure timely and accurate resolution of service desk requests
Follow up with customers to ensure satisfaction

🎯 Requirements

1–2 years of experience in technical support/service desk
Strong customer service skills and ability to explain tech to non-technical users
Proficiency with Windows, Microsoft Office, and basic network troubleshooting
ITIL knowledge or related certifications a plus
Ability to work independently and as part of a team
Strong problem-solving and analytical abilities

🎁 Benefits

Medical, dental, and vision coverage
Life insurance
401(k) with company match
“You Pick a Day” paid holiday
FSA and HSA options
Pet insurance

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