First point of contact for tech support via phone, email, and chat.
Troubleshoot desktops, laptops, printers, mobile devices, software, and networks.
Log interactions in the ticketing system and escalate when needed.
Ensure timely and accurate resolutions while delivering exceptional customer service.
Follow up with users to confirm satisfaction.

🎯 Requirements

1–2 years in technical support (service desk preferred).
Strong customer service and communication skills.
Proficiency in Windows OS, Microsoft Office, and basic networking.
Familiarity with ITIL or similar service frameworks a plus.
HDI-SCA, ITIL, and Microsoft 365 Fundamentals certs (or pursuing).
Ability to work independently and with the team; strong problem-solving.

🎁 Benefits

Major Medical Insurance for you and family
Life Insurance
Quarterly Bonus
12 days vacation after first year
Maternity/Paternity Time off
250 pesos monthly stipend for internet and electricity

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