Be the first contact for tech support via phone, email, and chat.
Troubleshoot desktops, laptops, printers, mobiles, software, and networks.
Log all interactions in the ticketing system and escalate when needed.
Ensure timely and accurate resolution while delivering exceptional customer service.
Follow up with users to confirm satisfaction.
Participate in special projects that enhance service delivery.

🎯 Requirements

High school diploma; associate or bachelor's preferred.
HDI-SCA, ITIL Foundation, and Microsoft 365 Fundamentals.
1-2 years in technical support or a service desk.
Proficiency in Windows OS, MS Office; basic networking.
Strong customer service and clear communication.
ITIL familiarity is a plus.

🎁 Benefits

Savings plan with 13% cap.
Pantry vouchers deposited monthly (9%).
Christmas bonus: 25 days of income.
Vacations: 12 days after the first year.
Anniversary bonus: 10 days base salary.
Major medical insurance for you and your family.

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