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windows microsoft office itil network troubleshooting service desk📋 Description
- Respond to calls, emails, and chat for tech support.
- Log all service desk interactions in the ticketing system.
- Provide first-level desktop, laptop, printer, and mobile support.
- Resolve issues when possible and escalate when needed.
- Ensure timely and accurate resolution of service desk requests.
- Conduct follow-ups to ensure customer satisfaction.
🎯 Requirements
- 1–2 years in a technical support role.
- Strong customer service; explain tech to non-technical users.
- Proficiency with Microsoft Office, Windows, and basic network troubleshooting.
- Knowledge of ITIL or similar frameworks is a plus.
- Ability to work independently and as part of a team.
- Excellent problem-solving and analytical abilities.
🎁 Benefits
- Medical, dental, and vision coverage
- Life insurance
- 401(k) with company match
- You Pick a Day paid holiday
- FSA and HSA options
- Pet insurance
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