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windows networking help desk itil ticketing systems📋 Description
- Respond to incoming phone calls, emails, and chat requests for technical support
- Log all service desk interactions in the ticketing system
- Provide first-level support for desktops, laptops, printers, mobile devices, and software
- Resolve issues or escalate to ensure timely resolution
- Follow up with customers to ensure satisfaction
- Continuously improve technical skills through training and self-directed learning
🎯 Requirements
- 1–2 years of technical support experience, preferably in service desk
- Strong customer service and ability to explain tech to non-technical users
- Proficient with Microsoft Office, Windows, and basic network troubleshooting
- Knowledge of ITIL or similar frameworks (a plus)
- Ability to work independently and in a team
- Strong problem-solving and analytical abilities
- Able to manage multiple tasks and prioritize effectively
🎁 Benefits
- Medical, dental, and vision coverage
- Life insurance
- 401(k) with company match
- You Pick a Day paid holiday
- FSA and HSA options
- Pet insurance
- Additional benefits available
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