Service Desk Engineer - Perth

📋 Description

• Provide first-line tech support via phone and ticketing (Level 1 issues).
• Log, categorize, prioritize, and track incidents in ConnectWise/Autotask.
• Troubleshoot issues: user accounts, devices, software, networks.
• Manage Active Directory and Microsoft 365 tasks.
• Use remote tools (TeamViewer, RMM, Screen Connect) to assist users.
• Follow IT security policies and update KBAs and IT Glue docs.

🎯 Requirements

• 1+ years' experience in a Service Desk Engineer role.
• Proficient in troubleshooting hardware, software, and networks.
• Strong communication and customer service skills.
• Familiar with Windows, macOS, Office 365, Google Workspace.
• Knowledge of ITIL processes, ticketing systems, remote support tools.
• Certifications: ITIL 4, CompTIA A+/Network+, Microsoft 365 is a plus.

🎁 Benefits

• Friendly team environment with strong technical support.
• Training and development opportunities for IT skills.
• Work with the latest technologies in IT.
• Internal career growth for high performers.
• Lunches and snacks provided.
• Referral bonus.