Provide advanced support across Microsoft 365, Windows Server, Azure AD and networking.
Resolve escalated incidents and perform root cause analysis.
Deliver high-quality service to MSP clients and drive infrastructure improvements.

🎯 Requirements

Minimum 2 years in a similar MSP role
Experience with Office 365 / Azure / Entra / Intune
Security software exposure (AV, EDR, MDR, ITDR); VOIP (3CX)
Experience with ticketing systems
Excellent time management and customer focus
Full driving license and car
Strong customer service and communication
Ability to manage multiple priorities across client envs
Calm, methodical problem-solving approach
Willing to travel to site visits if required

🎁 Benefits

Work from home up to 2 days per week
Fully funded certifications
Yearly Christmas event in Bali
Great progression opportunities

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