Related skills
windows google workspace macos active directory microsoft 365📋 Description
- Provide first-line technical support via phone and a ticketing system.
- Log, categorize, prioritize, and track incidents in ConnectWise/Autotask.
- Troubleshoot user accounts, hardware/software (Windows/macOS, Office 365, printers).
- Resolve basic network issues (Wi-Fi, VPN, DNS, DHCP).
- Use remote tools (TeamViewer, RMM) to support users.
- Follow IT security policies and update KBAs.
🎯 Requirements
- 1+ years’ experience in Service Desk Engineer role
- Proficient in ITIL processes, ticketing systems, remote support tools
- Strong communication and customer service skills
- Advanced technical skills with Server, PowerShell, Firewall
- Familiar with Windows, macOS, Office 365, Google Workspace
- Certifications: ITIL 4, CompTIA A+/Network+, Microsoft 365 is a plus
🎁 Benefits
- Friendly team environment with strong support network
- Broad training and professional IT skill development
- Opportunity to work with latest IT technologies
- Internal career growth for high performers
- Lunches and snacks provided
- Referral bonus
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