Deliver exceptional support to Rubrik employees and contractors.
Provide 24/7 coverage across nights, weekends, and holidays.
Strive for first-contact resolution and manage priorities in a fast-paced environment.
Troubleshoot via Slack, Zoom, or Email and escalate as needed.
Build technical skills to resolve issues at first contact.
Use JIRA to manage support requests and incidents daily.

🎯 Requirements

3-5 years supporting internal or external customers in a global IT service desk.
3-5 years supporting Mac and Windows devices.
3-5 years managing user and role-based access in SaaS environments.
ITIL mindset to contribute to the team's success.
Proficiency troubleshooting Windows and Mac with Jamf and/or Intune.
Experience handling high-priority escalations and high-pressure situations.

🎁 Benefits

Okta
Google Suite
JAMF
Intune
Atlassian Suite
Slack

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