Service Desk Analyst I

📋 Description

• Respond to technical assistance requests via phone or email.
• Communicate with customers at technical and non-technical levels.
• Categorize, prioritize, and gather information for each incident.
• Resolve or escalate issues within service level agreements.
• Monitor environments for faults and performance issues.
• Follow ITIL processes and document actions.

🎯 Requirements

• 2+ years help desk or network support.
• Windows 10/11, Office, Active Directory; Cisco devices; Windows servers.
• VMware or Citrix knowledge.
• Verbal communication: clear and effective.
• Written communication via email and other forms.
• Ability to work with diverse clients and teams.

🎁 Benefits

• Health, vision, and dental insurance.
• 401(k) plan with disability coverage and PTO.
• Training and development opportunities.
• Inclusive Equal Opportunity employer.