Service Desk Analyst

📋 Description

• Be the primary point of contact for IT incidents and service requests.
• Proactively monitor and escalate incidents to ensure uptime.
• Coordinate communication between internal/external customers and teams.
• Document outage events and root-cause analysis of recurring issues.
• Escalate issues per priority matrix and provide updates.
• Manage multiple tasks with strong attention to detail.

🎯 Requirements

• High School Diploma or GED.
• 2+ years IT experience.
• Service Desk experience in ITIL environment.
• Multitask, problem solve and stay composed in a fast-paced env.
• Strong communication and teamwork skills.
• Windows and Mac OS; basic networking and Active Directory.

🎁 Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with Employer Match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays and sick time