Be the primary contact for IT incidents and service requests.
Proactively monitor and escalate incidents to maximize availability.
Coordinate communication between internal/external customers and operations teams.
Document outage events and perform root-cause analysis of recurring incidents.
Escalate when necessary and identify long-term trends in a large enterprise.

🎯 Requirements

Minimum two years in information technology.
Education: High School Diploma or GED.
Previous Service Desk experience within an ITIL environment.
Ability to multitask, solve problems, and stay composed in a fast-paced env.
Windows and Mac OS, with Active Directory and basic networking knowledge.
Strong communication with other departments and stakeholders.

🎁 Benefits

Profit Sharing
Medical/Dental/Vision/Life/Disability Insurance
Medical Travel Reimbursement
401K with an employer match
Employee Stock Purchase Plan
Flight Benefits

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot